Yes — we offer FREE shipping on orders above a certain value (e.g., Rs. 3,000). The shipping fee for orders below that amount will be shown at checkout.

We offer a wide range of fashionable clothing items, including nightwear, winter wear, kids’ outfits, sweatshirts, track suits, hoodies, and other trendy apparel for men, women, and children.

Yes! We deliver nationwide across Pakistan. Delivery times vary by city and area, typically within 2–7 business days.

– Karachi & major cities: ~2–5 business days

– Remote areas: ~4–6 business days

📦 Shipping Policy

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive an order confirmation email followed by a shipping confirmation with tracking details once your package has been dispatched.

2. Delivery Timeframes

We aim to deliver your order as quickly as possible:

• Within Lahore: 2–3 business days

• Other Major Cities (Pakistan): 3–5 business days

• Remote Areas: 5–7 business days

(Delivery times may vary slightly due to courier service schedules, weather conditions, or unforeseen circumstances.)

3. Shipping Charges

• FREE Shipping on all orders above Rs. 3,000.

• For orders below Rs. 3,000, a standard delivery fee will apply (displayed at checkout before payment).

4. Cash on Delivery (COD)

• We offer Cash on Delivery for your convenience.

• Please ensure the correct shipping address and contact details are provided to avoid delays.

5. Order Tracking

• Once your order has been shipped, you’ll receive a tracking number via email or SMS.

• You can track your package in real time until it reaches your doorstep.

6. International Shipping

Currently, we only ship within Pakistan. International shipping will be introduced soon—stay tuned for updates!

7. Delivery Issues

• If your package is delayed, damaged, or missing, please contact us immediately at aagmart50@gmail.com or WhatsApp us at 03263876498.

• We’ll coordinate with our courier partners to resolve the issue promptly.

8. Address Accuracy

• Kindly ensure your shipping address, phone number, and email are correct before placing the order.

• AAG Mart is not responsible for delays caused by incorrect or incomplete addresses.

✨ AAG Mart Promise: We’re committed to getting your order to you quickly, safely, and with the utmost care. Thank you for trusting us with your fashion needs!

You can return or exchange eligible items within 7 days of delivery if they are unused, unworn, and in original condition/packaging. Some items (like intimate wear or discounted products) may not be eligible due to hygiene reasons.

🔄 Return & Refund Policy

At (AAG Mart ), we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to make it right. Please review our return and refund guidelines below.

1. Eligibility for Returns

You may request a return or exchange if:

• The item is unused, unworn, unwashed, and in its original packaging.

• The request is made within 7 days of delivery.

• The product is defective, damaged, or incorrect.

⚠️ Note: For hygiene reasons, certain items such as lingerie, undergarments, and sale/discounted products are non-returnable.

2. Return Process

1. Contact us at aagmart50@gmail.com or WhatsApp 03263876498 with your order number and reason for return.

2. Our customer care team will guide you through the process and share the return address.

3. Ship the item back to us using a reliable courier service. (Return shipping costs are the responsibility of the customer, unless the item was incorrect or faulty.)

3. Exchanges

• If you’d like a different size, color, or product, we’ll gladly arrange an exchange (subject to stock availability).

• Exchanges are processed once the returned item passes inspection.

4. Refunds

• Refunds are issued only for eligible returns (faulty, damaged, or wrong item sent).

• Refunds are processed within 7–10 business days after we receive and inspect the returned product.

• Depending on your payment method, refunds may appear in your account within 5–7 additional business days.

• For Cash on Delivery (COD) orders, refunds are provided via bank transfer or store credit.

5. Non-Returnable Items

• Sale or clearance items

• Gift cards or vouchers

• Intimates/lingerie for hygiene reasons

6. Order Cancellations

• Orders can be canceled within 12 hours of placement.

• Once an order is shipped, cancellation is not possible.

7. Need Help?

We’re here to assist you with any return, exchange, or refund requests.

📧 Email: aagmart50@gmail.com
📞 Phone / WhatsApp: 03263876498
📍 Address: AAG Mart, Karachi, Pakistan

✨ AAG Mart Promise: We stand behind the quality of our products. If something isn’t right, we’ll work with you to fix it quickly and fairly.

You can reach us via:

📧 Email: aagmart50@gmail.com

📱 WhatsApp / Phone: 0326-3876498

Working Hours: Mon–Sat, 10:00 AM – 7:00 PM (PKT)